Ask your question before you order.

Start a conversation

1. Press Open the PrimeWave WhatsApp chat.
2. Write your device name and country.
3. Add your question and the plan you are considering.
4. Review your message, then press Send in WhatsApp.

If the link does not open, save +212 649 366 342 in your phone contacts, open WhatsApp and start a chat with that number.

Support every day of the week

Support is available 7 days a week, 14 hours per day. For the daily start and finish times in your timezone, ask in WhatsApp.

About the phone number

The number uses the international country code +212 for Morocco. It is an international WhatsApp contact, not a US local phone number. The plans page is written for customers considering use in the USA; confirm availability for your country in the conversation.

Useful things to ask

• Does the offer work with my exact device and player?
• Is my specific content or language request available in my country?
• What are the payment, activation, cancellation and refund details?
• What information is needed for reseller access?

For a saved order, include the email used in the form. Keep passwords, app credentials and payment-card numbers out of your first message.

Reseller requests

Reseller access is available. Ask for reseller information directly in WhatsApp. The $20, $35 and $50 plans on this website are the listed consumer subscription durations; reseller prices and terms should be confirmed separately.