What happens to your order details.

What the form saves

When you submit an order request, the website records your email address, selected device, country, plan, subscription duration, total price in USD, consent and submission date and time. A request number identifies the record.

The form does not ask for payment-card details or a player-app password.

Why these details are collected

The details identify the plan you want and provide the context for your order conversation. Your device and country help explain which setup and availability questions need checking.

The agreement box covers storing the request and contacting you about this purchase. It is not a newsletter signup.

What is shared with WhatsApp

After the request is saved, the website prepares a WhatsApp link containing your email, device, country and selected plan and price. Opening that link passes those details to WhatsApp. Review the message and press Send in WhatsApp when you are ready.

WhatsApp is a separate service with its own privacy practices. You can read the WhatsApp Privacy Policy before opening it.

Ask about a saved request

Use the WhatsApp contact to ask about access to, correction of, or deletion of your order details, or to ask how long a request is kept. Include the email used for the request. Do not send passwords or payment-card information.

This notice does not set a fixed retention period. Ask for the applicable details before submitting if that affects your decision.

Prefer to ask first?

You can skip the form and contact PrimeWave directly with your device and question. Read the ordering checklist before making a payment.