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PrimeWave · Help before you order

How to order, one step at a time.

The website prepares an order request. The conversation continues in WhatsApp, where you confirm the offer and payment details.

1. Choose the duration

Choose 3 months for $20 USD, 6 months for $35 USD, or 12 months for $50 USD. Each price is the total upfront amount for that duration. A monthly equivalent helps compare value; it is not a monthly instalment option.

The shortest commitment is 3 months. A separate third-party player-app licence may cost extra.

2. Have your details ready

Use an email address you can open. Find the name of your device and the country where you will watch. If the device is not listed, select Other and explain the model in WhatsApp.

If you already have an app, keep its name ready too. The player guide explains what the app does.

3. Submit the order request

On the plans page, select a duration and complete email, device and country. Read the order data notice and tick the agreement box if you agree. Press Save details and open WhatsApp.

If the request cannot be saved, the website displays an error. Check your connection and try again, or contact PrimeWave directly.

4. Review the WhatsApp message

Your plan, price, email, device and country are filled in for you. Read them, correct any mistakes and add your questions. The message is sent only when you press Send inside WhatsApp.

If you use the form without JavaScript, a confirmation page gives you a button to open the prepared message after saving.

5. Confirm these details before paying

  • The exact package, requested channels or languages and availability in your country.
  • Compatibility with your device and player, including any separate app fee.
  • The final price, payment instructions and current activation timing.
  • Renewal conditions and the applicable cancellation and refund rules.

Ask for these answers in writing and keep them with your order. A trial, fixed activation time or refund guarantee is not promised on this website.

6. Keep the conversation

Keep your order details and the seller’s confirmation so you can refer to them if you need setup help. If an instruction is unclear, ask for the next step to be explained before changing anything on your device.

Need someone to explain it?

Include your device name, country and question in your message.

Ask on WhatsApp

+212 649 366 342